Privacy Policy

By accessing and using this website, you acknowledge and consent to the terms stated in this privacy policy. By submitting your information to Mednova, you are deemed to have given your consent for the processing of your information in accordance with the provisions outlined in this policy.

At Mednova, we hold the utmost respect for the privacy of individuals and visitors. We are dedicated to taking reasonable precautions to safeguard the personal information and sensitive data of visitors to this Mednova website. We are committed to complying with all legal, regulatory, and contractual obligations pertaining to data privacy.

This policy pertains to the processing, storage, and access to information as required under lawful and/or contractual activities with Mednova or as necessary in the normal course of business. 

It outlines Mednova’s policies and procedures regarding the collection, usage, and disclosure of information provided or received by natural persons and meets the requirements set forth in:

• The Information Technology Act, 2000 – Section 43A
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011

Mednova adheres to “Privacy by Default” principles, placing a primary emphasis on upholding the privacy of data and information.

This policy applies to information collected and processed by Mednova, encompassing the following:

1. Sensitive Personal Data or Information (SPDI):

• Passwords
• Financial information, such as bank account or credit card or debit card details
• Physical, physiological, and mental health conditions
• Sexual orientation
• Medical records and history
• Biometric information
• Any other details related to the above categories, provided to Mednova for service provision
• Any personal information received by Mednova for processing, storage, or lawful contractual purposes

2. Personal information:

• Information related to a visitor, or a combination of pieces of information that could reasonably allow for identification. Personal information may include full name, personal contact numbers, residential address, email address, gender, or date of birth.

Please note that information that is freely available or accessible in the public domain or provided under the Right to Information Act, 2005, or any other applicable law shall not be considered SPDI.

Mednova collects and utilises information for legitimate business purposes, including but not limited to:

• Allowing visitors to download information, and products, and take advantage of specific features on the Mednova website
• Providing information or interactive services to visitors via email or postal address as per their preference
• Seeking visitor feedback or contacting them regarding services offered on the Mednova website
• Processing orders or applications submitted by visitors
• Administering and fulfilling Mednova’s obligations under any agreements with visitors
• Anticipating and resolving issues related to goods or services supplied to visitors
• Developing products or services that meet visitors’ needs
• Processing and responding to requests, improving Mednova’s operations, and communicating with visitors about Mednova’s products, services, and business activities

Mednova collects only the minimum amount of information required to fulfill the purposes outlined in this policy. Neither Mednova nor its representatives shall be held responsible for the authenticity of the information provided by visitors. As part of standard business practices, Mednova may collect information to facilitate secure online authentication, interaction, and transactions with natural persons. This may include the use of cookies and the collection of other session data.